ANZ FileActive
Overview
ChargeOver supports taking direct debits in Australian dollars from bank accounts through integration with the ANZ FileActive (ANZ) payment gateway. According to their website, ANZ provides banking and financial services to over 8.5 retail and business customers and they strive to shape a world where people and communities thrive!
How to Connect
Steps to connect ANZ and ChargeOver together are below!
In ANZ
To connect ChargeOver to ANZ, you will need to get several credentials from the ANZ Bank.
- Your SCP Username
- Your SCP Password
- Your SCP Public Key
- Your SCP Private Key
- Your User ID
- Batch/State/Branch Number
- Your Funds Account Number
- Your Company Name
- As it should appear on a customer's bank statement
Once you have spoken to the ANZ Bank team to get these credentials, follow these steps to get your ChargeOver account connected to ANZ FileActive.
In ChargeOver
- Go to your Settings and select
Payment Processing - Select
Add or Configure a Payment Method or Merchant Account - Using the search bar, enter ANZ and select ANZ Bank from the list of payment gateways
- Enter your credentials from ANZ Bank
- Scroll to the next section to select ACH or eCheck
- Click
Save Settings
You can now debit your customer's bank accounts with ChargeOver through the ANZ gateway!
Common Questions
Does the integration between ANZ and ChargeOver support…
| Feature | Supported? ✅ |
|---|---|
| Dynamic Statement Descriptors | ✖️ |
| Tokenized Payments | ✖️ |
| Credit Card Payments | ✖️ |
| ACH (USA) Payments | ✖️ |
| EFT (CAD) Payments | ✖️ |
| ACH (AUS) Payments | ✅ |
| Credit Card Refunds | ✖️ |
| ACH Refunds | ✅ |
Can ANZ send multiple ACH or EFT payments into a single settlement batch?
✅ Yes!
Can ANZ report ACH payment status' to ChargeOver?
✅ Yes!
Supported Currency
ChargeOver accepts this currency with ANZ.
- AUD
Supported Merchant Country
This is based on where your business is located.
Australia.
Common Decline Messages
If you are unsure what a ANZ decline message means or what to do next, the most common error messages you might encounter are explained below.
| Error Message | What ANZ is Trying to Tell You | Next Steps |
|---|---|---|
| ERR_DECLINE | ANZ told ChargeOver the payment was declined. | You or the customer should contact ANZ to discuss the reason for the decline. |
| ERR_CREDENTIALS | ANZ told ChargeOver that your authentication credentials for Forte are incorrect. | You should contact ANZ and fix the credentials you use to connect to them. |
| ERR_EXPIRED | ANZ told ChargeOver the credit card has expired. | You should contact the customer and ask them to provide a new payment method. |
| ERR_CVV | ANZ told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. | Your customer should provide a correct CVV/CVC security code, or provide a new payment method. |
ANZ Support
If you need to contact ANZ's support team, you can use the information below.
Phone Numbers - AUS - 13 13 14 or Overseas - +61 3 9683 9999