DataCap Systems
Overview
Datacap NETePay (formally known as X-Charge) ChargeOver supports processing your [credit card and ACH] payments with Datacap NETePay.
How to Connect
Steps to connect Datacap NETePay and ChargeOver together are below!
In Datacap NETePay
In order to connect to Datacap NETePay, you will need the following.
- XWEBID
- AuthKey
- Terminal ID
Once you have obtained these credentials, login to your ChargeOver account.
In ChargeOver
Go to your Settings and select
Payment Processing Select
Add or Configure a Payment Method or Merchant Account 
Select Datacap NETePay from the list of payment gateways
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- Input the required credentials
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- Once you're done entering the credentials, make sure to select which payment methods you would like to process through your gateway
- Click
Save Settings
You can now accept credit card payments through Datacap NETePay in ChargeOver!
Common Questions
Does the integration between Datacap NETePay and ChargeOver support…
| Feature | Supported? ✅ |
|---|---|
| Dynamic Statement Descriptors | ✖️ |
| Tokenized Payments | ✅ |
| Credit Card Payments | ✅ |
| ACH (USA) Payments | ✅ |
| EFT (CAD) Payments | ✖️ |
| ACH (AUS) Payments | ✖️ |
| Credit Card Refunds | ✅ |
| ACH Refunds | ✅ |
Can Datacap NETePay send multiple ACH or EFT payments into a single settlement batch?
✅ Yes! Datacap NETePaydoes this automatically! / ✖️ No. Write explanation if no.
Can Datacap NETePay report ACH payment status' to ChargeOver?
✅ Yes! / ✖️ No. Write explanation if no.
Does Datacap NETePay support same-day refunds for credit cards and ACH?
✅ Yes! / ✖️ No. Write explanation if no.
Supported Currencies
ChargeOver accepts these currencies with Datacap NETePay.
CAD and USD.
Supported Merchants Countries
These are based on where your business is located.
Canada and the United States.
Common Decline Messages
If you are unsure what a Datacap NETePay decline message means or what to do next, the most common error messages you might encounter are explained below.
| Error Message | What Datacap NETePay is Trying to Tell You | Next Steps |
|---|---|---|
| ERR_DECLINE | Datacap NETePay told ChargeOver the payment was declined. | You or the customer should contact Datacap NETePay to discuss the reason for the decline. |
| ERR_CREDENTIALS | Datacap NETePay told ChargeOver that your authentication credentials for Forte are incorrect. | You should contact Datacap NETePay and fix the credentials you use to connect to them. |
| ERR_EXPIRED | Datacap NETePay told ChargeOver the credit card has expired. | You should contact the customer and ask them to provide a new payment method. |
| ERR_CVV | Datacap NETePay told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. | Your customer should provide a correct CVV/CVC security code, or provide a new payment method. |
Datacap NETePay Support
If you need to contact Datacap NETePay’s support team, you just need this info and steps to connect to ChargeOver can use the information below.
Submit a ticket on Datacap NETePay's support website.
Phone Number - 215-997-8989