Eway
Overview
Eway pride themselves "on being honest, helpful and human" and have 25 years of experience as a payment provider! ChargeOver supports connecting to Eway to process credit card payments.
How to Connect
Steps to connect Eway and ChargeOver together are below!
In eWAY
To connect your eWay account to ChargeOver you’ll need to obtain the Eway API Key and API Password.
- Login to MYEway
- Hover the mouse on the My Account tab located at the top of the page, then click API Key
- Your API Key is already generated and available in the API Key field at the top of the page. You can simply click the Copy To Clipboard button to copy the API Key to be pasted in to ChargeOver
- Click
Generate Password to attain your password- A password can only be viewed once after it has been generated, so be sure to copy it!
In ChargeOver
- Go to your Settings and select
Payment Processing - Select
Add or Configure a Payment Method or Merchant Account 
Select eWay from the list of available Payment Methods
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Enter your API Key and Password
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Once you're done entering the credentials, make sure to select which payment methods you would like to process through Eway
Click
Save when finished
Common Questions
Does the integration between Eway and ChargeOver support…
| Feature | Supported? ✅ |
|---|---|
| Dynamic Statement Descriptors | ✖️ |
| Tokenized Payments | ✅ |
| Credit Card Payments | ✅ |
| ACH (USA) Payments | ✅ |
| EFT (CAD) Payments | ✖️ |
| ACH (AUS) Payments | ✖️ |
| Credit Card Refunds | ✅ |
| ACH Refunds | ✅ |
Can Eway send multiple ACH or EFT payments into a single settlement batch?
✅ Yes! Eway does this automatically! / ✖️ No. Write explanation if no.
Can Eway report ACH payment status' to ChargeOver?
✅ Yes! / ✖️ No. Write explanation if no.
Does Eway support same-day refunds for credit cards and ACH?
✅ Yes! / ✖️ No. Write explanation if no.
Supported Currencies
ChargeOver accepts these currencies with Eway.
Example of formatting: AUD, CAD, CHF, DKK, EUR, GBP, JPY, NOK, NZD, SEK, USD, ZAR
OR - If there is only one supported currency, format it like the example below
Supported Currency
ChargeOver accepts this currency with Eway.
- USD
Supported Merchant Country
This is based on where your business is located.
Australia.
Common Decline Messages
If you are unsure what a Eway decline message means or what to do next, the most common error messages you might encounter are explained below.
| Error Message | What Eway is Trying to Tell You | Next Steps |
|---|---|---|
| ERR_DECLINE | Eway told ChargeOver the payment was declined. | You or the customer should contact Eway to discuss the reason for the decline. |
| ERR_CREDENTIALS | Eway told ChargeOver that your authentication credentials for Forte are incorrect. | You should contact Eway and fix the credentials you use to connect to them. |
| ERR_EXPIRED | Eway told ChargeOver the credit card has expired. | You should contact the customer and ask them to provide a new payment method. |
| ERR_CVV | Eway told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. | Your customer should provide a correct CVV/CVC security code, or provide a new payment method. |
Eway Support
If you need to contact Eway’s support team, you can use the information below.
Email Address - support@eway.com.au
Phone Number - 1800-106-565