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Authorize.net

Connect to Authorize.Net to process ACH or eCheck payments.

Steps to Connect​

To connect your Authorize.Net account to ChargeOver you’ll need to obtain the API Login ID and Transaction Key.

In Authorize.net​

  1. Log into your Merchant Interface
  2. Click Account from the main toolbar
  3. Click Settings in the main left side menu
  4. Click API Credentials and Keys in the Security Settings section

  1. You will see your API Login ID** at the center of the page

  1. Authorize.Net may prompt you to create a new transaction key. If so, go ahead and do that and enter your "Secret Answer"

  1. Click Submit

  2. The Transaction Key for your account is displayed on a confirmation page

Now, it's time to go back to ChargeOver and get the two connected.

In ChargeOver​

  1. Go to your Settings and select Payment Processing

  2. Then select Add or Configure a Payment Method or Merchant Account

  3. Select Authorize.Net from the choices

  1. Enter in your API Login ID and Transaction Key

  1. Click Save Settings when finished

Connecting for Credit Card Payments​

Authorize.Net allows you to accept credit cards and ACH / electronic checks in ChargeOver.

To connect your Authorize.Net account to ChargeOver you’ll need to obtain the API Login ID and Transaction Key.

In Authorize.net​

  1. Log into your Merchant Interface
  2. Click Account from the main toolbar
  3. Click Settings in the main left side menu
  4. Click API Credentials then Keys in the Security Settings section

  1. You will see your Authorize.Net API Login ID in the center of the page

  1. Authorize.Net may prompt you to create a new transaction key. If so, go ahead and do that and enter your "Secret Answer"

  1. Click Submit

  2. The Transaction Key for your account is displayed on a confirmation page

Now, it's time to go back to ChargeOver and get the two connected.

In ChargeOver​

  1. Go to your Settings and select Payment Processing

  2. Then select Add or Configure a Payment Method or Merchant Account

  3. Find Authorize.Net from the list

  1. Scroll to the next section and designate which payment types you accept (Visa, Mastercard, ACH, etc.)

  2. Next, enter your API Login ID and API Transaction Key

  1. Click Save Settings when finished
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"Held for Review"​

You might be seeing an error message that says something like "This Authorize.net transaction is Held for Review." Below is what the error message looks like in ChargeOver.

Why is This On a Transaction?​

Authorize.net is holding a transaction for fraud review or another customer service review process or something is misconfigured.

What Should I Do?​

Contact Authorize.net to ask why they are holding your transactions

What Happens After the Transaction is Successfully Processed by Authorize.net?​

Use the Mark as successful option on the right side of the page to mark the transaction as successful

Fetch Declined Transactions​

ChargeOver can automatically fetch and follow-up on ACH or eCheck transactions that are declined or returned due to insufficient funds.

In ChargeOver​

  1. Log on to the merchant interface at Authorize.net

  2. Select Settings under Account

  3. Click the Transaction Details API link in the Security Settings section. The Transaction Details API screen displays

  • If you have not already enabled the Transaction Details API, enter the answer to your *S*ecret Question, then click Enable Transaction Details API
  1. When you have successfully enabled the Transaction Details API, the Settings page displays it

All set!

ChargeOver will automatically pull returned ACH/eCheck transactions from Authorize.Net and keep ChargeOver's data in sync.

Turn Off Email Receipts Sent by Authorize.net​

By default, Authorize.Net payment gateways sent their own email receipts to your customers. This may be confusing to your customers if they are also receiving email receipts from ChargeOver.

  1. Log in to your Authorize.Net account
  2. Choose the Account menu option
  3. Click the Email Receipt link
  4. To turn off receipts, uncheck the checkbox labeled Email transaction receipt to customer (if email address is provided)

ChargeOver will by default send email receipts to your customers that are much more customizable than the Authorize.Net receipts.

Export CIM or Authorize.Net Payment Profiles to ChargeOver​

Need to export your payment profiles from Authorize.Net to your ChargeOver account? This article will walk you through the steps of how to export your customer and payment method data from Authorize.Net to ChargeOver.

First, login to your Authorize.net merchant account. Once you are logged in you can do the following.

Steps​

  1. Click Tools

  1. Click Customer Information Manager from the menu on the left hand side of the page

  1. Click Advanced Search

  1. Enter any relevant search criteria and click Search

  1. A list of customer profiles will be generated. Next, click Download To File

  1. Click Download File when the pop-up window appears

  1. Save the file

Now you have the data from Authorize.Net to import into your ChargeOver account!

To get your data imported, contact us and attach the file that you downloaded from Authorize.Net to your support ticket/email.

Does ChargeOver Support Authorize.net AIM Emulation URLs?​

If you are using a payment processor which has a an Authorize.Net AIM emulation mode, ChargeOver can work with this and support your gateway.

Please contact us for assistance setting the Emulation Mode URL.