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Getting Paid

By default, your customers are always opted into auto pay when they make their first payment in ChargeOver.

Overview​

This article should help explain how ChargeOver handles automatic payments and newly entered credit cards that pay for customers subscriptions.

When a customer pays their invoice, ChargeOver automatically saves the credit card information or ACH/eCheck information they paid with for future use.

If a customer pays an invoice generated from a Subscription, the default behavior of ChargeOver is to save the credit card or ACH or eCheck details on the subscription for future auto-payment.

Allow Customers to Opt into Auto Pay​

We can prompt the user if they want to opt into auto pay with a checkbox that says "AUTO PAY - would you like to automatically pay future invoices using this payment method?"

This allows customers to choose whether they want the card they have entered information for to automatically be charged for all invoices in the future, or if they want to make each payment themselves.

Please contact us if you would like to enable that prompt.

ChargeOver can also prompt a user to agree to a Terms & Conditions text or NACHA payment agreements.

If you require the auto-pay checkbox or Terms & Conditions to be enabled in your account for customer checkout, please contact us.

Add New Payment Methods for a Customer​

  1. Go to the customer and click the "Payment Methods" tab

  1. Click Add for whichever payment method the customer is going to be paying with

  1. Type in the payment method information and click Save Changes

note

Make sure when you are entering in a payment method for an ACH account that you do not put any letters in the account number slot. US accounts do not allow for letters to be entered.

Customer Has an Active Subscription​

If the customer already has an active subscription, a message will pop up asking if you would like to use the payment method for that subscription.

Click Yes if you would like the customer's future invoices for this subscription to be automatically charged to the new payment method you entered.

Click No if you do not want the customer to be auto-charged for their subscription, or you do not want to change the existing payment method for that subscription.

note

This payment method will then show up in the customer's Payment Methods tab.

Add Payment Method to Customer's Subscription​

This method takes less clicks to complete and it allows for you to assign different payment methods to different subscriptions for a customer.

  1. Go to the customer and click their subscriptions tab

  2. Click Change Payment Methods

  1. Add a new payment or select one that already exists for the customers account in ChargeOver

  1. Save your changes

Delete a Customer's Payment Method​

If you have a customer that has a new payment method or would like to remove their current method, ChargeOver makes it easy to safely & securely remove a customers payment method from their profile.

Deleting a payment method will permanently remove it from the account.

Steps​

  1. Go to the customer's overview page and select the "Payment Methods" tab

  1. Select the payment method you need to remove

  1. Select the 3 vertical dots and then click "Delete Credit Card" or "Delete ACH"

Once you've deleted the payment method, the information is removed safely and securely!

Updating Payment Methods​

There are a number of ways to let your customers securely and easily update their payment information.

4 Ways to Update​

  1. If you are using the Customer Portal, customers can log in and use the Update Payment Info option on their list of tabs
  2. You can use ChargeOver's default "Update your payment method" email template to send an email with the secure payment method update link to the customer
  3. You can personalize any email ChargeOver sends and include the {{customer.url_paymethodlink}} merge field to include a secure payment method update link in the email
  4. You can manually retrieve and send a secure link to send to a customer which allows them to update their payment method

Update Payment Method Email​

  1. Find the customer in ChargeOver

  2. Click the Send Email option in the Customer Actions menu on the right side of the page

  1. Click Choose a template and select the "Update your payment method" template from the drop-down menu

  2. Once you have chosen the template, click Send

Another way to ask a customer to update their payment method is to manually send them a link where they can do so.

  1. Find the customer in ChargeOver

  2. Click the Customer Links option on the right side of the page

  1. Copy the link in the pop up window and send that to your customer

:::note

Customers can remove their payment method themselves if you allow it in your add ons under customer portal.

:::

Expired Credit Card Had Successful Payment​

Sometimes you will see that a payment went through in ChargeOver even though a customers card shows as expired.

Although credit cards have an expiration date, it's very common for a credit card company to re-issue the same card number, to the same person, with an updated expiration date.

When a bank is in the process of issuing the same card number to a customer with an updated expiration date, most banks will allow them to continue to make payments against that card, even though it has technically "expired."

So, if you see a payment succeed against a card that has expired, the card was most likely just re-issued to the cardholder with a new expiration date.

This is done by Visa, Mastercard, etc. as a convenience to both the cardholder and the merchant.

The end result of this for both parties? The cardholder doesn't have to go to each merchant and update their card and the merchant receives less declines.