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Improving Email Deliverability

Domain Authentication (DKIM)

If you're having issues with email deliverability, ChargeOver's email provider (SendGrid) supports domain authentication/DKIM.

Domain authentication shows email providers that SendGrid has your permission to send emails on your behalf. To give SendGrid permission, you point DNS entries from your DNS provider (like GoDaddy, Rackspace, or Cloudflare) to SendGrid.

To get started, please fill out this form and we'll configure your domain authentication.

Setting SPF Records

Customers marking your emails as spam?

You can improve your email deliverability by adding an SPF record for ChargeOver's mail servers. An SPF record identifies which mail servers are trusted to send emails on behalf of your domain.

Thus, if you add/update a SPF record for your domain name and include ChargeOver's mail servers, email clients are more likely to trust that the emails you send are not spam.

Update your SPF record to include