Skip to main content




Connecting to the Adyen payment gateway allows you to accept credit card payments in ChargeOver.

How to Connect

Steps to connect Adyen and ChargeOver together are below!

In Adyen

Grab these credentials from Adyen.

  • Username
  • Password
  • Merchant Account
  • Live/Custom Domain
  • Public Key for CSE

You will have been provided an Adyen username and password set up via email when you signed up for your Adyen account.

  1. Go to Settings then Users

  1. Click on the Company Account (at the top of the list)

This will bring you to a page with all the information you need.

  1. Your company Username and Password is located under the User Account Details heading
  • You will find your Public Key for CSE under Easy Encryption

  • You will find your Merchant ID under Roles & Associated Accounts then Accounts

Once you have all the required items, go back to ChargeOver.

In ChargeOver

  1. Go to Settings then Payment Methods
  2. Click Add or Configure a Payment Method or Merchant Account
  3. Select Adyen from the options
  4. Enter in the required information
  5. Scroll to the next section and designate which payment types you accept (Visa, Mastercard, ACH, etc.)
  6. Click Save Settings when finished

Common Questions

Does the integration between Adyen and ChargeOver support…

FeatureSupported? ✅
Dynamic Statement Descriptors✖️
Tokenized Payments✖️
Credit Card Payments
ACH (USA) Payments✖️
EFT (CAD) Payments✖️
ACH (AUS) Payments✖️
Credit Card Refunds
ACH Refunds✖️

Does Adyen support same-day refunds for credit cards?

✅ Yes!

Supported Merchants Countries

These are based on where your business is located.

Canada and United States.

Common Decline Messages

If you are unsure what a Adyen decline message means or what to do next, the most common error messages you might encounter are explained below.

Error MessageWhat Adyen is Trying to Tell YouNext Steps
ERR_DECLINEAdyen told ChargeOver the payment was declined.You or the customer should contact Adyen to discuss the reason for the decline.
ERR_CREDENTIALSAdyen told ChargeOver that your authentication credentials for Forte are incorrect.You should contact Adyen and fix the credentials you use to connect to them.
ERR_EXPIREDAdyen told ChargeOver the credit card has expired.You should contact the customer and ask them to provide a new payment method.
ERR_CVVAdyen told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code.Your customer should provide a correct CVV/CVC security code, or provide a new payment method.

Adyen Support

If you need to contact Adyen’s support team, you can use the information below.

Support Website