Adyen
Overview
Connecting to the Adyen payment gateway allows you to accept credit card payments in ChargeOver.
How to Connect
Steps to connect Adyen and ChargeOver together are below!
In Adyen
Grab these credentials from Adyen.
- Username
- Password
- Merchant Account
- Live/Custom Domain
- Public Key for CSE
You will have been provided an Adyen username and password set up via email when you signed up for your Adyen account.
- Go to Settings then Users
- Click on the Company Account (at the top of the list)
This will bring you to a page with all the information you need.
- Your company Username and Password is located under the User Account Details heading
- You will find your Public Key for CSE under Easy Encryption
- You will find your Merchant ID under Roles & Associated Accounts then Accounts
Once you have all the required items, go back to ChargeOver.
In ChargeOver
- Go to Settings then
Payment Methods - Click
Add or Configure a Payment Method or Merchant Account - Select Adyen from the options
- Enter in the required information
- Scroll to the next section and designate which payment types you accept (Visa, Mastercard, ACH, etc.)
- Click
Save Settings when finished
Common Questions
Does the integration between Adyen and ChargeOver support…
| Feature | Supported? ✅ |
|---|---|
| Dynamic Statement Descriptors | ✖️ |
| Tokenized Payments | ✖️ |
| Credit Card Payments | ✅ |
| ACH (USA) Payments | ✖️ |
| EFT (CAD) Payments | ✖️ |
| ACH (AUS) Payments | ✖️ |
| Credit Card Refunds | ✅ |
| ACH Refunds | ✖️ |
Does Adyen support same-day refunds for credit cards?
✅ Yes!
Supported Merchants Countries
These are based on where your business is located.
Canada and United States.
Common Decline Messages
If you are unsure what a Adyen decline message means or what to do next, the most common error messages you might encounter are explained below.
| Error Message | What Adyen is Trying to Tell You | Next Steps |
|---|---|---|
| ERR_DECLINE | Adyen told ChargeOver the payment was declined. | You or the customer should contact Adyen to discuss the reason for the decline. |
| ERR_CREDENTIALS | Adyen told ChargeOver that your authentication credentials for Forte are incorrect. | You should contact Adyen and fix the credentials you use to connect to them. |
| ERR_EXPIRED | Adyen told ChargeOver the credit card has expired. | You should contact the customer and ask them to provide a new payment method. |
| ERR_CVV | Adyen told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. | Your customer should provide a correct CVV/CVC security code, or provide a new payment method. |
Adyen Support
If you need to contact Adyen’s support team, you can use the information below.