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BlueSnap

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Overview​

BlueSnap is a payment processor that does not try to be a one-size-fits-all solution, instead, they strive to offer flexible technology to tailor to your business. They support credit card, ACH, and tokenized payments with ChargeOver and support over 100 currencies and 47 countries.

How to connect​

Steps to connect BlueSnap and ChargeOver together are below!

In BlueSnap​

To get started, we'll need a few details from BlueSnap. Head over to your BlueSnap portal and find your BlueSnap API settings. From there, you will need to grab your API User Key and Password.

Once you've got those details ready, head over to ChargeOver.

In ChargeOver​

  1. Go to your Settings and select Payment Processing
  2. Select Add or Configure a Payment Method or Merchant Account
  3. Select BlueSnap from the list of gateways screenshot of searching for the gateway
  4. Input the required credentials
  1. Once you're done entering the credentials, make sure to select which payment methods you would like to process through BlueSnap
  2. Click Save when finished

Common questions​

Does the integration between BlueSnap and ChargeOver support…

FeatureSupported? ✅
Dynamic Statement Descriptors✖️
Tokenized Payments✅
Credit Card Payments✅
ACH (USA Only) Payments✅
EFT (CAD Only) Payments✖️
ACH (AUS Only) Payments✖️
Credit Card Refunds✅
ACH Refunds✅

Can BlueSnap send multiple ACH or EFT payments into a single settlement batch?​

✅ Yes. BlueSnap does this automatically!

Can BlueSnap report ACH payment status' to ChargeOver?​

✅ Yes!

Does BlueSnap support same-day refunds for credit card payments?​

✅ Yes!

Does BlueSnap support same-day refunds for ACH payments?​

✖️ No.

Supported currencies​

ChargeOver accepts these currencies with BlueSnap.

AUD, CAD, EUR, GBP, and USD.

For a complete list of currencies BlueSnap supports, go here.

Supported merchants countries​

These are based on where your business is located.

Australia, Canada, the United Kingdom, the United States and all of Europe.

Common decline messages​

If you are unsure what a BlueSnap decline message means or what to do next, the most common error messages you might encounter are explained below.

Error messageWhat BlueSnap is trying to tell youNext steps
ERR_DECLINEBlueSnap told ChargeOver the payment was declined.You or the customer should contact BlueSnap to discuss the reason for the decline.
ERR_CREDENTIALSBlueSnap told ChargeOver that your authentication credentials for Forte are incorrect.You should contact BlueSnap and fix the credentials you use to connect to them.
ERR_EXPIREDBlueSnap told ChargeOver the credit card has expired.You should contact the customer and ask them to provide a new payment method.
ERR_CVVBlueSnap told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code.Your customer should provide a correct CVV/CVC security code, or provide a new payment method.

BlueSnap support​

If you need to contact BlueSnap's support team, you can use the information below.

Support Website

Support Form

Phone Number - USA +1 866 312 7733