BlueSnap

Overview

BlueSnap is a payment processor that does not try to be a one-size-fits-all solution, instead, they strive to offer flexible technology to tailor to your business. They support credit card, ACH, and tokenized payments with ChargeOver and support over 100 currencies and 47 countries.

How to Connect

Steps to connect BlueSnap and ChargeOver together are below!

In BlueSnap

To get started, we'll need a few details from BlueSnap. Head over to your BlueSnap portal and find your BlueSnap API settings. From there, you will need to grab your API Username and API Password.

Once you've got those details ready, head over to ChargeOver.

In ChargeOver

1. Go to your Settings. Select Payment Processing then select Add or Configure a Payment Method or Merchant Account
2. On the next page, find BlueSnap from the list of gateways. Select Get Started
3. Enter those BlueSnap details from earlier, select the payment methods you want to process, and click Save

Common Questions

Does the integration between BlueSnap and ChargeOver support…

Feature	Supported? ✅
Dynamic Statement Descriptors	✖️
Tokenized Payments	✅
Credit Card Payments	✅
ACH (USA Only) Payments	✅
EFT (CAD Only) Payments	✖️
ACH (AUS Only) Payments	✖️
Credit Card Refunds	✅
ACH Refunds	✅

Can BlueSnap send multiple ACH or EFT payments into a single settlement batch?

Yes. BlueSnap does this automatically!

Can BlueSnap report ACH payment status' to ChargeOver?

Yes.

Does BlueSnap support same-day refunds for credit card payments?

Yes.

Does BlueSnap support same-day refunds for ACH payments?

No.

Supported Currencies

Supported currencies include but are not limited to:

AUD, CAD, EUR, GBP, and USD.

For a complete list of currencies BlueSnap supports, go here.

Supported Merchants Countries

Supported merchant countries based on where your business is located, include:

Canada, United States, Australia, United Kingdom and all of Europe.

Common Decline Messages

If you are unsure what a BlueSnap decline message means or what to do next, the most common error messages you might encounter are explained below.

Error Message	What BlueSnap is Trying to Tell You	Next Steps
ERR_DECLINE	BlueSnap told ChargeOver the payment was declined.	You or the customer should contact BlueSnap to discuss the reason for the decline.
ERR_CREDENTIALS	BlueSnap told ChargeOver that your authentication credentials for Forte are incorrect.	You should contact BlueSnap and fix the credentials you use to connect to them.
ERR_EXPIRED	BlueSnap told ChargeOver the credit card has expired.	You should contact the customer and ask them to provide a new payment method.
ERR_CVV	BlueSnap told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code.	Your customer should provide a correct CVV/CVC security code, or provide a new payment method.

BlueSnap Support

If you need to contact BlueSnap's support team, you can use the information below.

Support Website

Support Form

Phone Number - USA +1 866 312 7733