Base Commerce
Overview
Base Commerce allows you to accept credit cards and ACH payments in ChargeOver. Nuvei acquired Base Commerce in 2020, read here to learn more.
How to connect
Steps to connect Base Commerce and ChargeOver together are below!
In Base Commerce
To connect your Base Commerce account to ChargeOver make sure you have the following information from Base Commerce.
- Base Commerce SDK Username
- Base Commerce SDK Password
- Base Commerce SDK Key
Now, it's time to go back to ChargeOver and get the two connected!
In ChargeOver
- Go to your Settings and select
Payment Processing - Select
Add or Configure a Payment Method or Merchant Account - Choose
Base Commerce from the list - Enter your SDK Username, Password, and Key
- Scroll to the next section and designate which payment types you accept (Visa, Mastercard, ACH, etc.)
- Click
Save Settings when finished
Common questions
Does the integration between Base Commerce and ChargeOver support…
| Feature | Supported? ✅ |
|---|---|
| Dynamic Statement Descriptors | ✖️ |
| Tokenized Payments | ✖️ |
| Credit Card Payments | ✅ |
| ACH (USA) Payments | ✅ |
| EFT (CAD) Payments | ✖️ |
| ACH (AUS) Payments | ✖️ |
| Credit Card Refunds | ✅ |
| ACH Refunds | ✅ |
Can Base Commerce send multiple ACH or EFT payments into a single settlement batch?
✅ Yes! Base Commerce does this automatically!
Can Base Commerce report ACH payment status' to ChargeOver?
✅ Yes!
Does Base Commerce support same-day refunds for credit cards?
✅ Yes!
Supported currency
ChargeOver accepts this currency with Base Commerce.
- USD
Supported merchant country
This is based on where your business is located.
United States.
Common decline messages
If you are unsure what a Base Commerce decline message means or what to do next, the most common error messages you might encounter are explained below.
| Error message | What Base Commerce is trying to tell you | Next steps |
|---|---|---|
| ERR_DECLINE | Base Commerce told ChargeOver the payment was declined. | You or the customer should contact Base Commerce to discuss the reason for the decline. |
| ERR_CREDENTIALS | Base Commerce told ChargeOver that your authentication credentials for Forte are incorrect. | You should contact Base Commerce and fix the credentials you use to connect to them. |
| ERR_EXPIRED | Base Commerce told ChargeOver the credit card has expired. | You should contact the customer and ask them to provide a new payment method. |
| ERR_CVV | Base Commerce told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. | Your customer should provide a correct CVV/CVC security code, or provide a new payment method. |
Base Commerce support
If you need to contact Base Commerce’s support team, you can use the information below.
Email Address - requests@basecommerce.com
Phone Number - (800) 848-5826