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Scheduled Price Updates

Overview​

We recommend using our scheduled price updates feature if you'd like to change a subscription's pricing in advance. This removes the need for manually tracking price updates in a spreadsheet or calendar. ChargeOver allows you to schedule automatic price updates on products so that they occur on a specific date. You can also schedule automatic price updates to occur on a repeating schedule. For instance, you can use this feature to schedule yearly price increases on your subscriptions.

Enable scheduled price updates​

  1. Go to Settings and select Features then More Features from the left side menu
  2. Search for Scheduled Price Updates and click the Get Started button
  3. Enable the feature
info

This feature is only available on ChargeOver's Growth and Enterprise plans.

How to schedule a price update for a product​

You can configure a product to have a default price update schedule. Any newly created, upgraded, or downgraded subscriptions with this product will take on its default price update schedule.

  1. Click into your Products tab
  2. Select the product you want to adjust
  3. Click the Edit tab
  4. Scroll to the bottom and click the Edit Default Scheduled Price Updates button

  1. Enter in the desired scheduled price update for the product
  2. Click Save Schedule

note

Adjusting an item's default price update schedule does not impact existing subscriptions.

How to schedule a price update on a subscription​

  1. Create a new subscription or go to an existing subscription
  2. Click the dropdown arrow next to the Edit button. Then select the 'Schedule Price Update' option

  1. Enter in the desired price update for the product. If you have multiple products you want the price update to impact, you will need to follow steps one though three for each one
  2. Click Save Schedule to save the schedule

What is all suppported?​

We support percentage increases or amount increases for scheduled price updates.

Increase the price (%)​

Selecting increase the price (%) allows you to increase the subscription line item's price by a percentage.

Types of schedules​

We support the following schedules for scheduled price updates, one-time price updates and recurring price updates.

One-time price update​

A one-time price update means the update will only occur once for a subscription line item.

Recurring price update​

A recurring price update means you can set up a recurring price update to occur repeatedly. Some customers do price updates every year, for example.

note

The recurring price update will only take effect after all your one-time schedules have been run.

Supported cycles​

We support the following cycles when doing scheduled price updates:

  • Daily
  • Weekly
  • Monthly
  • Quarterly
  • Yearly

Examples of common use cases​

Increase the price by 7% each year​

  1. Create a new subscription or edit an existing subscription
  2. On the subscription, set the price update schedule to the following:
  3. Save the subscription

Change the price to $10.99 and then continually increase by 3% every 6 months​

  1. Create a new subscription or edit an existing subscription
  2. On the subscription, set the price update schedule to the following:
  3. Save the subscription

Set a free one-month trial​

  1. Edit an existing product

  2. Set the price update schedule to the following:

  3. Create a new subscription or edit an existing subscription

  4. Set the line rate to $0.00

  5. Save the subscription

Reporting​

You can view all of the scheduled price changes you have made in the Report Center, under the report called Scheduled Price Updates. It can be found under the header Subscriptions & MRR.

  • Subscription #
  • Product
  • Customer
  • Quantity
  • Rate
  • Change details
  • Change date
  • Repeating details
  • Status

Your report might look something like this:

Stop a scheduled price update​

You can disable scheduled price updates by deleting the scheduled price update or disabling the feature entirely.

Disable scheduled price updates feature​

Disabling the feature will prevent all scheduled price updates from occurring (even if it lands on the scheduled date).

  1. Go to Settings and select Features then More Features from the left side menu
  2. Search for Scheduled Price Updates and click the Get Started button
  3. Switch the dropdown next to 'Enable this feature' to No
  4. Click Save

Delete a scheduled price update​

You can a delete a schedule at any time by editing the product set on a subscription or the product itself. Once you edit the scheduled price update, there will be a trash icon that you can click on. Save your changes and the price update will be be removed.

On a product​

  1. Go to the product you want to edit
  2. Click the 'Edit' tab
  3. Scroll down and click Edit default price updates
  4. Depending on what kind of price update you have set and which one you want to delete, you can either click the trash icon or uncheck the box next to the recurring price increase header
  5. Save your changes

On a subscription​

  1. Go to the subscription you want to edit
  2. Click the arrow next to the 'Edit' tab and select 'View price update...'

  1. Depending on what kind of price update you have set and which one you want to delete, you can either click the trash icon or uncheck the box next to the recurring price increase header
  2. Save your changes

note

Deleting a schedule that has already occurred does not impact any existing subscriptions.

Common questions​

How does this feature impact the invoice forecast on a subscription?​

At the moment, invoice forecasting will not account for these scheduled price updates. Plans to integrate scheduled price updates into invoice forecasting coming soon.

How does this feature impact Trials or Skips?​

Scheduled price updates will not affect the number of free trial cycles left. If a scheduled price update occurs, any remaining free trial cycles left will carry over.

What happens when a scheduled price update occurs on the same day an invoice is generated?​

The scheduled price update will occur first before the invoice is generated. The newly generated invoice will reflect the new price rate.

Will scheduled price updates run for a cancelled subscriptions?​

No, scheduled price updates will not update the pricing for any canceled subscriptions.

Will scheduled price updates run for a suspended subscription?​

Yes, scheduled price updates will update the pricing for suspended subscriptions.