If you know you'll never receive payment for part or all of an invoice, you can write-off the balance of the invoice.
To write off the balance of an invoice, you'll first have to enable the write-offs feature in your account.
Enable Write Offs
- Go to
Add-Onsand search Write-Offsthen click Get Started
- Set "Enable This Feature?" to "Yes"
Mark an Invoice as a Write-Off
- Go to the invoice and make any payments you can against the invoice first
- Click the three vertical dots and select
Once you write off the balance, the invoice will be marked paid, and the written-off portion of the invoice notated in the transaction history.
Write-offs do not currently sync to QuickBooks desktop, QuickBooks Online, or Xero.