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Recovered Payments Report

Overview​

The Recovered Payments report shows payments that originally failed but were later recovered.

For example. if a customer's credit card payment to an invoice is declined and then a payment with that same card is later successfully applied to the invoice, both the failed and successful transactions will be recorded in this report.

Filter this report by invoice date.

Where is this report?​

  1. Find your Report Center tab and click into it
  2. The Recovered Payments report can be found under the Payments & Pay Methods heading

Available columns​

  • Payment number - first attempt
  • Date of first attempt
  • Message
  • Last payment number
  • Last payment date
  • Gateway transaction

What your report might look like​