ChargeOver keeps detailed audit logs of who changed something and when and from where they changed it. This helps you track down any questions you have about who made changes in ChargeOver. Audit Logs also help combat fraud and merchant account related inquiries.
Find an Audit Log
- When looking an object in ChargeOver, be that a customer, subscription, invoice, etc., look for an
- Click the tab
Audit Logand a record will appear
This shows the entire record of who edited an object and where their I.P address is from. It will also show if an automated process updated anything in the object.
When a quote is accepted, you can find the invoice or subscription created linked in the quote's audit log
Similarly, you can find the quote an invoice or subscription was created from linked in the invoice/subscription's audit log