Skip to main content

Customer Churn Report

Overview​

The Customer Churn report shows customers who cancelled their subscriptions for your company or plans/products. You can use it to keep track of customer cancellations as well as keep track of your churn rate (i.e. the amount of customers that canceled/unsubscribed for your plans/products during a certain time period).

You can filter this report by "created between" and "cancellation on" dates, as well as currency.

Where is this report?​

  1. Find your Report Center tab and click into it
  2. The Customer Churn report can be found under the Subscriptions & MRR heading

Available columns​

  • Customer name
  • Contact name
  • Created date
  • Cancelled on date
  • Lifetime (in months)
  • Last invoice amount
  • LTV (loan to value ratio)
  • Amount collected
  • Outstanding amount due

What your report might look like​