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Email Log Report

Overview​

The Email Log report is a great way to view what emails have been sent from your ChargeOver account. You can use this report to see a complete list of emails sent, view the individual emails, view the date and time the email was sent, and even check the status!

Where is this report?​

  1. Find your Report Center tab and click into it
  2. The Email Log Report report can be found under the Logs heading

Available columns​

  • To
  • From
  • Subject - of the email
  • Sent - time and date sent
  • Sent By
  • Attachments
  • View
  • Status

Sent by column​

If the email was sent via an automated process, this section will be blank. If the email was manually sent, this space will display the name of the admin user who initiated the email.

Status column​

  • Sent: Indicates the email was sent successfully
  • Error: If for some reason, ChargeOver was unable to successfully send the email, it will show an error. Some of the most common errors are missing subject line, missing "To:" or "From:" address. If you have a question on why an email did not send, don't hesitate to contact us.
  • Pending: ChargeOver is currently in process of sending the email and will update the status once the email has been sent.

Viewing emails​

One of the great features in the Email Log is the View function. This allows you to individually view each email sent and see exactly what the content of the email sent. Clicking View will display the email & its contents, exactly how your customer would see it.

What your report might look like​

Other resources​