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SMS Notifications

ChargeOver can send SMS notifications to your customers' contacts for billing events such as new invoices and payment reminders. Messages are sent from a shared number on behalf of your account.

How It Works​

When SMS notifications are enabled, ChargeOver will automatically send text messages to contacts who have opted in. Messages are sent for the following events:

  • New invoice — sent when an invoice is created
  • Payment reminder — sent as part of your dunning sequence when an invoice is past due

Contact Phone Numbers​

SMS messages are sent to the phone number on the contact record. To ensure a contact can receive texts:

  1. Navigate to the customer's contact list
  2. Open the contact record
  3. Enter a valid mobile number in the Phone field (E.164 format recommended, e.g. +15005550006)

A contact must have both a phone number and SMS consent recorded before they will receive any messages.

ChargeOver requires explicit opt-in consent before sending SMS messages to any contact.

Contacts can opt in at the following points:

Hosted Signup Form​

When a customer completes your hosted signup form, they are presented with the following consent checkbox before submitting:

By checking this box, you agree to receive text notifications and reminders regarding your payments due. Standard message and data rates apply.

The checkbox must be actively checked — it is not pre-selected. If the customer does not check the box, they will not receive SMS messages.

Customer Portal — Edit Profile​

Existing customers can opt in (or withdraw consent) at any time by visiting their profile page in the customer portal:

My Account → Edit Profile

The same consent checkbox is displayed alongside their phone number. Unchecking the box and saving will immediately remove consent and stop future messages.

Opting Out​

Contacts can opt out at any time by replying STOP to any message they receive. Standard carrier opt-out handling applies. Consent can also be withdrawn by unchecking the SMS opt-in box in the customer portal profile page.

Which Contacts Receive Messages​

Only contacts meeting all of the following criteria will receive SMS notifications:

  • Contact type is Billing
  • A phone number is on the contact record
  • SMS consent has been recorded (opt-in checkbox was checked)

If a customer has multiple billing contacts, each contact with consent and a phone number will receive the message.

Billing & Message Costs​

Every SMS attempt incurs a cost.

  • Sent, Queued, Undelivered — charged at the standard rate
  • Failed — charged a reduced processing fee

This means a message sent to an invalid or unreachable number will still result in a charge. Ensure phone numbers on contact records are valid and up to date to avoid unnecessary costs.