## ChargeOver In-App Terms

**Admin Role** - Permissions that control what an Admin User can and cannot do
and see within a ChargeOver account

**Admin User** - Used to refer to any anyone who has access to a ChargeOver
account, regardless of their permission settings or role

**[A/R Aging Detail](/docs/reports/report-center/customers-receivables/a-r-aging-summary-report/)** -
Lists unpaid customer invoices by date ranges

**[Brands](/docs/add-ons/brands/) -** A name assigned to a company or category
to identify what group a customer belongs to

**Cancel -** The resulting action of a decision to stop a planned future event,
causing it to not take place

- Ex. In ChargeOver, you can cancel a subscription, which makes it unable to
  create any new invoices

**Contact** - The person designated to receive email communication for a
customer in ChargeOver.

**[Custom Automation](/docs/add-ons/custom-events/) -** A custom action that
triggers an automated event in ChargeOver

**Custom Field -** A category that can be created by a user of ChargeOver. The
category is created to carry specific information that will be filled out on an
object every time one is created

- This field can be added to an invoice, subscription, quote, customer, product,
  discount, etc.

**[Customer Portal](/docs/add-ons/customer-portal/) -** A sign-in page that each customer can log into in order to view their current subscriptions and pay their
invoices. They can also update their payment information, address and contact
information, if they want

**[Dunning and Reminders](/docs/add-ons/dunning-reminders/) -** A series of email communications that are sent out to customers who need to make a
payment on an invoice

- Most often, dunning is used to send automatic reminders or automatically retry
  payments that have failed after the initial payment attempt

**Email Assignment -** Connects a specific email template to an event in
ChargeOver, which triggers a specific type of email to be sent to a recipient

- Not all email assignments are automated events

**External Key -** A unique identifier used to map to a specific object

- Often times this field is used when integrating ChargeOver with other systems.
  For example, if you are a SaaS company who has your own internal database, you
  can store your ID values in ChargeOver and look-up objects using your own ID

**[Go Live Button](/docs/getting-started/configuration/go-live/) -** A button,
that, when clicked, sends a request to support, requesting that the instance be
approved to start billing

**[Hosted Sign-Up Page](/docs/add-ons/hosted-sign-up-pages/) -** A page where
customers can sign up for certain products and begin a subscription or pay a
one-time invoice immediately

**Instance -** A ChargeOver account

**Invoice Date -** The date an invoice counts as revenue towards

- Ex. If the invoice date is in March 2023, it counts as revenue towards March
  2023
- This is usually the date the invoice was created, unless you have the editable
  invoice dates feature enabled

**Invoice with Scheduled Payments -** An invoice that has been assigned a
specific day it will be paid

- Can be a one-time invoice or an invoice associated with a subscription

**Line Item -** Otherwise known as the product or plan that is added to a
subscription or invoice

- The product or plan has its own line on an invoice and subscription

**Object -** A subscription, invoice, customer, transaction or quote in
ChargeOver

**Pending Invoice -** An invoice that is waiting for approval to be processed,
from a user

- Our Pending Invoice functionality will go away eventually, and be replaced by
  Unapproved Invoices
- Also called Draft invoices

**[Pricing Models](/docs/products/#pricing-chargeover-supports) -** Pricing
tools that allow you to determine the price of your products or services

- **Flat Pricing -** A pricing option that only charges for a single fixed fee,
  regardless of usage used
- **Tiered Pricing -** A pricing option that that allows you to charge different
  amounts incrementally based on the usage the user utilizes
- **Unit Pricing -** A pricing option that charges per unit of something (per
  pound, per quart, etc.)
- **Volume Pricing -** A pricing option that charges a flat rate for usage
  within specific ranges

**[Sandbox Account](/docs/for-developers/developer-sandbox/)** - Otherwise known
as a staging account or test account for developers to test how ChargeOver will
work with their software

**Subscription with Scheduled Payments -** A subscription that has been assigned
a specific day to be charged on

**[Test Mode](/docs/getting-started/#test-mode) -** Functional Sandbox that
restricts any external email communication or payment processing. It allows full
integration testing and mock workflows

- When you first sign up for a free trial of ChargeOver, you’re put into this
  “test mode”. You can simulate payments and simulate sending emails and
  generally use ChargeOver without worrying about actually charging someone
  money or accidentally sending an email to a real customer
- When we give developers sandbox/test accounts to develop against, we put these
  accounts in test mode so that they can test without worrying about
  accidentally charging a real customer or messing up their real customer data

**Unapproved Invoice** - An invoice that is waiting for approval to be processed
from the user

**Un-Void -** To un-cancel

- You can un-void a payment that you had voided previously

**User** - An individual who is logged in to ChargeOver and uses ChargeOver

- ChargeOver Customer

## General Business Terms

**Advance** - Ahead of time or ahead of schedule

**Arrears -** To owe money for a service that has been given

**Bill in Advance -** When you charge a customer before they have been delivered
a service or product

**Billing in Arrears** - When you charge a customer after they have been
delivered a service or product

**Child Customer** - A customer who is mostly dependent upon their parent
customer

**Class -** An industry identifier that is used to group customers together

- Examples of a class include but are not limited to: finance, consumer
  electronics, entertainment, etc.

**[Class Tracking](/docs/integrations/quickbooks-online/#what-is-class-tracking) -** Allows you to track account balances by department, business office, separate properties, or any other meaningful breakdown of your business

- Any segments of your business you want to keep a close eye on, you can use
  class tracking for

**Customer Relationship Management (CRM) -** Technology that is used to manage
your company's relationships and interactions with potential customers

**Due Date -** A specific day an invoice or payment is due

- After the due date, the invoice status will change to **OVERDUE** in
  ChargeOver

**Federal Employee ID Number** (**FEIN) -** A number that identifies each unique
business

**Metered/Usage Billing -** A pricing option where you charge the customer for
their usage level of a product or service

**[Payment Card Industry (PCI) Compliance](/docs/data-security/pci-compliance-saq/)-**
Is an information security standard used to handle credit cards from major card
brands

- ChargeOver is Level 1 PCI Data Security Standard (DSS) compliant

**Parent Customer** - A customer who has a controlling or majority interest in
another company, which gives it the right to control the child’s operations.
They have the ability to pay the bills of the child customer if they would like,
but they mainly manage and oversee the child customers movements

- Examples of parent/child customer relationship: A Parent customer would be
  **General Mills** and examples of their child customers would be **Chex Mix**,
  **Poptarts** or **Cheerios**

**Product -** An item or service that is being sold to a customer

**[Proration](/docs/add-ons/proration/) -** To divide a product or services cost
over a period of time

**Purchase Order (PO) -** A document issued by the buyer to a seller that
indicates all of the details (like the type, quantity and agreed prices) of a
product or service that has been purchased

**[Quote](/docs/add-ons/quotes/) -** An estimate of how much a something is
going to cost

**Service Date(s) -** The date range the customer is paying for

- Ex. On March 1st, you were charged for the service dates March 1 to March 31

**[Single Sign On](/docs/add-ons/customer-portal/#create-single-sign-on-sso-for-your-customer-portal)
(SSO) -** An authentication method that enables users to securely authenticate
with multiple applications and websites by using just one login username and
password

**Subscription -** A service a customer has committed to pay for over a period
of time

**[Two Factor Authentication](/docs/getting-started/configuration/two-factor-authentication-2fa/) -**
A user authentication service that acts as an extra security measure for a user
so that their data/login cannot be easily compromised

- Usually this is in the form of a code that is sent to an outside device (e.g.
  your phone) after you have entered your login credentials. This acts as
  another door you need to walk through to login so that your data remains
  secure

**Void -** To cancel

- In ChargeOver, this option appears when you want to cancel a payment or
  invoice

## Payment Related Terms

**ACH Payment** - A type of electronic bank-to-bank payment. The ACH system is a
way to transfer money between bank accounts, rather than paying with a credit
card

- Called ACH payments in the USA
- Called EFT or PAD in Canada
- Called EFT or direct debit in Australia/New Zealand

**Balance -** The actual amount of money in a bank account or on a credit card

**Credit Card Payment** - A payment card issued to customers to enable them to
pay virtually for a merchants goods and services

**Coupon -** They offer various types of discounts, such as fixed discounts, percentage discounts, or special deals. They usually have an expiration date and are applied manually by the customer at checkout

**[Discount](https://help.chargeover.com/docs/add-ons/discounts/#docusaurus_skipToContent_fallback) -** A price reduction for products or services that are applied directly to the selling price, on a subscription or invoice

**Electronic Funds Transfer** (**EFT) -** When money moves from one bank account
to another via the internet

**[Integration](/docs/integrations/) -** Any business that is used to
communicate with other systems that are involved in the business of processing
the payments you are running

**Late Fee -** An extra charge that is demanded of the customer after they fail
to make a payment on time

**Micro-Deposit** - Small amount of money transferred into a bank account, where
the person with the bank account then verifies the amount of the deposit. Once
this is done ACH payments can be made

- This is how payment processors like Stripe verify that the customers bank
  account is actually theirs

**Payment** - The transfer of money that pays something off

**[Payment Processor](/docs/getting-paid/payment-processors/) -** A company that
processes and approves transactions for you

- Sometimes referred to as a payment gateway

**Processing Fee -** An extra charge that is added on to a customer's credit
card after they use it to buy something

- When you buy something with a credit card, the business accepting the card
  gets charged a fee of usually ~3%.
- Ex. If you buy something for $100, $3 of that goes to Visa. Businesses will
  often charge a processing fee of 3% then (adding 3% to what the customer pays)
  to help offset the cost of processing the credit card

**[Rewards Points](/docs/products/#rewards-points) -** Points that can be used to pay for an invoice

**Token** - The result of a tokenized payment - A series of characters that acts
as an identifier for sensitive payment information

**Tokenized payment -** A type of payment that protects vulnerable credit card
and banking information by replacing valuable data with a series of characters
that acts as a temporary identification number

## Accounting Terms

**Accounting System -** A system that keeps track of and maintains all records
of gained and lost revenue

- Ex.s. QuickBooks, Xero, Netsuite, Dynamics, etc.

**Accounts Receivable -** Money owed to a company by its customers who are in
debt to them

**[A/R Aging Summary](/docs/reports/report-center/customers-receivables/a-r-aging-summary-report/)-**
A report that categorizes a company’s accounts receivable by looking at the
length of time an invoice has gone unpaid

**Churn MRR -** That months loss of recurring revenue

- This is caused by people either cancelling or downgraded their subscriptions
  each month

**[Closing Date](/docs/add-ons/accounting-closing-dates/)-** A date to "close the books" for a certain time period, meaning financial operations and reports
of that time period cannot be adjusted
- For example, if a closing date is set to March 26, 2024, financial statements and reports generated on or prior to
March 26, 2024 cannot be adjusted

- This can be helpful for tracking financial progress

**Contraction MRR -** The comparison of last month's Churn MRR to that month's
Churn MRR

**Credit -** Think of it as “ghost money." It is a record that indicates a
transaction was lost or gained

- This record can then be applied to a future invoice as a valid payment

**Credit Memo -** A document issued by the seller of goods or services to the
buyer, reducing the amount that the buyer owes to the seller. It acts as a piece
of evidence to prove a reduction in sales

**[Customer Churn](/docs/reports/report-center/subscriptions-mrr/customer-churn-report/) -**
The percentage of customers that stopped using your company’s product or service
during a certain time frame

**[Deferred Revenue](/docs/add-ons/revenue-recognition/)** - Deferred revenue,
also known as unearned revenue, is the money a company receives for goods or services
it hasn't yet delivered or provided. It's a liability on the balance sheet, representing
the company's obligation to fulfill future promises to its customers. As the goods or
services are delivered, the deferred revenue is recognized as earned revenue on the
income statement.

**Invoice -** A document that is sent to a customer detailing what they are
buying or have bought

**[Monthly Recurring Revenue](/docs/reports/report-center/subscriptions-mrr/mrr/)**
(**MRR) -** This is a measure of predictable revenue generated by your business,
from all active subscriptions in a particular month

- MRR is a very common metric SaaS and other subscription-based businesses use
  to measure income and business success.
- In a nutshell, MRR is calculated as:
  `( average monthly revenue per customer * number of monthly customers ) = MRR`
- MRR helps give subscription-based businesses cashflow and growth forecasting
  intelligence by “smoothing out” revenue bumps like large yearly/quarterly
  contracts and one-time payments
- For example:
  - If you have a $100 per **month** customer, they count as $100 of MRR
  - If you have a $1,200 per **year** customer, they count as $100 of MRR
  - If you charge a customer a one-time fee, the one-time fee **does not get
    counted** towards MRR
  - If you have a $1,200 per **year** customer, and you give them a **yearly**
    discount of $120, they count as $90 of MRR

**New MRR -** Revenue generated from new customers that joined that month

**Reactivation MRR -** Revenue earned from previously cancelled subscriptions
that were reactivated during that month

**[Refund](/docs/getting-paid/refunds/) -** A repayment of a sum of money to a
customer who was not satisfied with goods or services bought

**Revenue Recognition -** A process that involves recognizing how much money
your company is making and logging that data accordingly

**Sales Tax -** A tax applied to the amount of sales made or on the receipts
created from sales

**Value Added Tax (VAT) Identification Number -** A unique number that
identifies a business that you tax

**Write-Off -** A cancellation from an account that indicates a bad debt or
worthless asset

## Development Terms

**Alias -** “Formerly known as." Indicates a nickname or second name a person
goes by

**Beta -** A testing stage

**[Custom Domain Name](https://help.chargeover.com/docs/customization/custom-domain-name/#docusaurus_skipToContent_fallback) (CNAME)**- A
customizable label attached to your website's IP address

- Example: [indulge.chargeover.com](//indulge.chargeover.com)

**Domain Name System** (**DNS) -** Stores all of the domain names of every
domain name ever created. It turns all the names into IP addresses

**Domain Keys Identified Mail** (**DKIM) -** An email authentication process
that allows the receiver to check that an email is legitimate

- If you do not have this set up, we strongly recommend you do so! It greatly
  improves your email deliverability when you are using ChargeOver

**Endpoint -** The full URL used to complete a REST API action

- Ex.`https://example.chargeover.com/api/v3/customer` is the endpoint for
  creating a new customer via the REST API, vs.
  `https://example.chargeover.com/api/v3/invoice` is the endpoint for creating a
  new invoice via the REST API

**Hash -** The result of a process that transforms sensitive data (such as passwords) into a unique string of
characters, which cannot be reverted back to the original state

- There are different methods used to hash information, producing different types of values

**SHA-1 Hash -** A method of hashing that produces a 40 character string of numbers and letters

- For example, an SHA-1 hash for a password of `password1234` looks like `e6b6afbd6d76bb5d2041542d7d2e3fac5bb05593`

**IP Address -** A unique number that identifies an electronic device

- Will be listed in the Audit Log under an object in ChargeOver. Located under
  the “Who” column

**iframe -** A webpage that holds another webpage inside it

- For example, if you want to have your own website’s header/footer wrap around
  ChargeOver’s customer portal, you can `iframe` the customer portal inside your
  own website

**Merge Tag -** Code you can use to insert specific data into your emails to
make them more personalized to your customers

**PCI Compliance -** A business requirement a company agrees to, in order to
ensure the privacy of card holders. By doing this, they can accept, transmit and
store private credit card data within their system

**REST API -** The connection that two computer systems use to exchange
information securely over the internet

**Root Domain -** The main section of your website’s domain name

- Ex. **chargeover**.com

**Subdomain -** Indicates a separate page that is connected to your website

- Ex. **help**.chargeover.com

**Webhook -** A tool that is used to automatically send out events or
notifications to other websites