## Overview

Finding yourself locked out of your account is never fun. Here is how to reset your password to get back in.

Reset Admin Password
---------------------

1. Take your instance URL
2. Copy and paste that into the search bar in your browser
3. Add **/admin/** to the end of it

![](./password-ex-gdu.jpg)

4. It will take you to your login page that looks something like this![](./forgot-password-q-e.jpg)


5. Click the highlighted **"Forgot my Password?"** link

:::note

For your security, ChargeOver will email you to let you know when your password has changed.

:::

Allow Contact to Reset Password
-------------------------------

A user or contact always has the ability to reset the password themselves, directly from the login screen.

The user/contact should be directed to simply click the "**Forgot password?"** link. They will be prompted to enter their email address, and emailed a link they can use to reset their password.

![](./7aeec34e-cfe2-4711-af37-4e7792b6dba7-acs.jpg)

Reset Contact's Password
------------------------

You can also reset a password on behalf of a user. You can either


1. Edit the contact by clicking the ==Edit Contact== tab, and type in a new password for the contact

**OR**


2. Click the "**Reset Password"** link to send the contact a password reset link via email

![](./e56aac1e-5dd8-4f7f-88da-9edc4e0c786e-1ys.png)