![Logo|250](Pasted%20image%2020240227162536.png)

## Overview

Rotessa is "a small, awesome team based in the middle of Canada!" They are a payment gateway who processes ACH payments and they support two currencies and two countries. 

## How to Connect 

Steps to connect Rotessa and ChargeOver together are below!

### In Rotessa

In order to connect your ChargeOver account to the Rotessa payment gateway, you will need your **API Key** from Rotessa. To obtain your **API Key,** login to your Rotessa account.

1. Go to the **Settings** tab and scroll until you see the section, **"API Keys"** 
2. If you do not have an API key already generated, click ==New==

![](Pasted%20image%2020240228095920.png)


Your API key has now been created. Copy your new key and head over ChargeOver!

### In ChargeOver

1. Go to your **Settings** and select ==Payment Processing==
2. Select ==Add or Configure a Payment Method or Merchant Account==
3. Select **Rotessa** from the list of payment gateways
4. Enter the **API Key** that you generated in your Rotessa account into the payment method configuration in ChargeOver

![](Pasted%20image%2020240227164107.png)

5. Click ==Save Settings== when finished

## Common Questions

Does the integration between Rotessa and ChargeOver support…

|Feature|Supported? ✅|
|---|---|
|[Dynamic Statement Descriptors](https://help.chargeover.com/docs/getting-paid/payment-processors/stripe/#dynamic-statement-descriptors)|✖️|
|[Tokenized Payments](https://help.chargeover.com/docs/getting-paid/payment-processors/#enable-tokenization) |✖️ |
|Credit Card Payments|✖️ |
|ACH (USA Only) Payments|✅|
|EFT (CAD Only) Payments|✅ |
|ACH (AUS Only) Payments|✖️|
|Credit Card Refunds|✖️ |
|ACH Refunds|✖️ |
#### Can Rotessa send multiple ACH or EFT payments into a single settlement batch?

Yes. Rotessa does this automatically!

#### Can Rotessa report ACH payment status' to ChargeOver?

Yes. 

#### Does Rotessa support same-day refunds for ACH?

No. 

## Supported Currencies

Supported currencies include:

**CAD and USD.**

## Supported Merchants Countries

Supported merchant countries based on where your business is located, include:

**Canada and the United States.**

## Common Decline Messages

If you are unsure what a Rotessa decline message means or what to do next, the most common error messages you might encounter are explained below.

|Error Message| What Rotessa is Trying to Tell You                                                      |Next Steps|
|---|-----------------------------------------------------------------------------------------|---|
|ERR_DECLINE| Rotessa told ChargeOver the payment was declined.                                       |You should contact Rotessa to discuss the reason for the decline. |
|ERR_CREDENTIALS| Rotessa told ChargeOver that your authentication credentials for Rotessa are incorrect. |You should contact Rotessa and fix the credentials you use to connect to them. |

## Rotessa Support

If you need to contact Rotessa’s support team, you can use the information below.

**[Support Website](https://rotessa.com/contact/)**

**Email Address - support@rotessa.com**

:::info

Rotessa also has a live chat! 

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