![Logo|350](Pasted%20image%2020240221110435.png)


## Overview

Payeezy is a credit card processing and ACH processing platform, created to help customers process payments through its POS systems. They offer scalable and secure online and mobile payments and support over 140 currencies and over 50 countries. 

## How to Connect

Steps to connect Payeezy and ChargeOver together are below!

### In Payeezy

To connect to Payeezy, you will need to obtain your **Merchant Token**. If your **Merchant Token** has not already been provided to you by First Data,
you will need to contact us in order to acquire it.

Once you have done this it is time to get ChargeOver and Payeezy connected!

### In ChargeOver

1. Go to **Settings** then ==Payment Methods==
2. Click ==Add or Configure a Payment Method or Merchant Account==

![](./payment-process-zs4.jpg)

3. Select ==Payeezy== from the choices
4. Enter your **Merchant Token**
5. Scroll to the next section and designate which payment types you accept
   (Visa, Mastercard, ACH, etc.)

![](Pasted%20image%2020240221122647.png)

6. Click ==Save Settings== when finished

## Common Questions

Does the integration between Payeezy and ChargeOver support…

|Feature|Supported? ✅|
|---|---|
|[Dynamic Statement Descriptors](https://help.chargeover.com/docs/getting-paid/payment-processors/stripe/#dynamic-statement-descriptors)|✖️|
|[Tokenized Payments](https://help.chargeover.com/docs/getting-paid/payment-processors/#enable-tokenization) |✅|
|Credit Card Payments|✅|
|ACH (USA Only) Payments|✅|
|EFT (CAD Only) Payments|✖️|
|ACH (AUS Only) Payments|✖️|
|Credit Card Refunds|✅|
|ACH Refunds|✅|

#### Can Payeezy send multiple ACH or EFT payments into a single settlement batch?

Yes. Payeezy does this automatically!

#### Can Payeezy report ACH payment status' to ChargeOver?

No. 

#### Does Payeezy support same-day refunds for credit cards?

Yes.

## Supported Currencies

Supported currencies include, but are not limited to:

**CAD, EUR, GBP and USD.**

For a complete list of currencies Payeezy accepts, go [here](https://support.payeezy.com/hc/en-us/articles/203730689-Payeezy-Gateway-Supported-Currencies).

## Supported Merchants Countries

Supported merchant countries, based on where your business is located, include:

**United States.**

## Common Decline Messages

If you are unsure what a Payeezy decline message means or what to do next, the most common error messages you might encounter are explained below.

|Error Message|What Payeezy is Trying to Tell You |Next Steps|
|---|---|---|
|ERR_DECLINE|Payeezy told ChargeOver the payment was declined. |You or the customer should contact Payeezy to discuss the reason for the decline. |
|ERR_CREDENTIALS|Payeezy told ChargeOver that your authentication credentials for Forte are incorrect. |You should contact Payeezy and fix the credentials you use to connect to them. |
|ERR_EXPIRED|Payeezy told ChargeOver the credit card has expired. |You should contact the customer and ask them to provide a new payment method.|
|ERR_CVV|Payeezy told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. |Your customer should provide a correct CVV/CVC security code, or provide a new payment method.|

## Payeezy Support

If you need to contact Payeezy's support team, you can use the information below.

**[Support Website](https://support.payeezy.com/hc/en-us)**

**Email Address - support.payeezy@firstdata.com**

**Phone Number - 855-448-3493**