![Logo|250](Pasted%20image%2020240320091747.png)

## Overview

[Nuvei](https://nuvei.com/) (formerly GlobalOnePay), states that from day one, they support "a la carte offering, transparent rates, global teams with round-the-clock service and 24/7/365 transaction monitoring and support!" ChargeOver supports connecting to Nuvei to process your credit card payments. 

## How to Connect

Steps to connect Nuvei and ChargeOver together are below!

### In Nuvei

To connect your Nuvei account to ChargeOver you'll need to obtain the **Terminal
ID** and the **Secret** from your Nuvei account first.

1. Login into Nuvei and find the **Terminal ID** by looking in the top left
   corner of your screen when you log in

![](Pasted%20image%2020240320155129.png)

2. You can find the Secret by going to Settings then Terminal. Scroll down to
   the **"Secret"** box

![](Pasted%20image%2020240320155520.png)

Once you have these two pieces of information from Nuvei, you can log into your
ChargeOver account to get the two systems connected!

### In ChargeOver

1. Go to your **Settings** and select ==Payment Processing==
2. Then select ==Add or Configure a Payment Method or Merchant Account==
![](Pasted%20image%2020240320111354.png)

3.  Choose Nuvei from the list
4. Paste the **Terminal ID** and the **Secret** into their respective places 
5. Once you're done entering the credentials, make sure to select which payment methods you would like to process through Nuvei
6. ==Save== your changes

## Supported Currencies

ChargeOver accepts these currencies with Nuvei.

**CAD and USD.**

## Supported Merchants Countries

These are based on where your business is located.

**Canada and United States.**

## Common Decline Messages

If you are unsure what a Nuvei decline message means or what to do next, the most common error messages you might encounter are explained below.

|Error Message|What Nuvei is Trying to Tell You |Next Steps|
|---|---|---|
|ERR_DECLINE|Nuvei told ChargeOver the payment was declined. |You or the customer should contactNuvei to discuss the reason for the decline. |
|ERR_CREDENTIALS|Nuvei told ChargeOver that your authentication credentials for Forte are incorrect. |You should contact Nuvei and fix the credentials you use to connect to them. |
|ERR_EXPIRED|Nuvei told ChargeOver the credit card has expired. |You should contact the customer and ask them to provide a new payment method.|
|ERR_CVV|Nuvei told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. |Your customer should provide a correct CVV/CVC security code, or provide a new payment method.|

## Nuvei Support

If you need to contact Nuvei’s support team, you can use the information below.

**[Support Website](https://nuvei.com/contact/customer-support/)**

Nuvei has a support form you can fill out! 

**Phone Number - 1-833-216-0128**