![Logo|250](Pasted%20image%2020240320161351.png) 

## Overview 

[Moneris](https://www.moneris.com/en/solutions/ecommerce/moneris-gateway) is a Canadian payment processor who are "Canadian born and bred and the payment partner Canadian businesses trust!" ChargeOver supports connecting to Moneris to process your credit card payments.

## How to connect

Steps to connect Moneris and ChargeOver together are below!

### In Moneris 

In order to connect your Moneris account with ChargeOver, you will need your **Moneris Store ID** and your **Moneris API token.**

These will have been provided to you by Moneris during sign up with them. You can also access them through [your portal](https://www3.moneris.com/mpg/).


:::note

For US accounts, we are not connecting to Moneris at this time.

:::


### In ChargeOver

1. Go to your **Settings** and select ==Payment Processing==
2. Click the ==Add or Configure a Payment Method or Merchant Account== button
![](Pasted%20image%2020240320111343.png)

3. Search for Moneris in the list of payment gateways
![](Pasted%20image%2020240320161712.png)
4. Enter in the required fields

![](./077724e9-def5-454e-a4a2-8a1c45421e92-wdi.png)
5. Once you're done entering the credentials, make sure to select which payment methods you would like to process through Moneris
6. ==Save== your changes

## Supported merchant country

This is based on where your business is located.

Canada.

## Common decline messages

If you are unsure what a Moneris decline message means or what to do next, the most common error messages you might encounter are explained below.

| Error message   | What Moneris is trying to tell you                                                              | Next steps                                                                                     |
| --------------- | ----------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
| ERR_DECLINE     | Moneris told ChargeOver the payment was declined.                                               | You or the customer should contact Moneris to discuss the reason for the decline.              |
| ERR_CREDENTIALS | Moneris told ChargeOver that your authentication credentials for Forte are incorrect.           | You should contact Moneris and fix the credentials you use to connect to them.                 |
| ERR_EXPIRED     | Moneris told ChargeOver the credit card has expired.                                            | You should contact the customer and ask them to provide a new payment method.                  |
| ERR_CVV         | Moneris told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. | Your customer should provide a correct CVV/CVC security code, or provide a new payment method. |

## Moneris support

If you need to contact Moneris’s support team, you can use the information below.

**[Support Website](https://www.moneris.com/en/support/contact)**

Moneris has a support form you can fill out and a live chat! 

**Phone Number - 1-866-319-7450 or 1-888-888-3149**