![Logo|350](Pasted%20image%2020240320111226.png)

## Overview

Green.Money has 24/7 customer support to meet your every need when processing your payments! ChargeOver supports processing ACH payments through the [Green.Money](https://www.green.money/credit-cards) payment gateway. 

## How to connect

Steps to connect Green.Money and ChargeOver together are below!

### In Green.Money

To connect your Green.Money account to ChargeOver, you will need the following.

- Green.Money Client ID
- API Password

These will be provided to you by Green.Money upon signing up for an account with them.

Once you have your Green.Money credentials, login to your ChargeOver account.

### In ChargeOver

1. Go to your **Settings** and select ==Payment Processing==
2. Select ==Add or Configure a Payment Method or Merchant Account==
![](Pasted%20image%2020240320111325.png)

3. Select Green.Money from the payment gateway options
![](Pasted%20image%2020240320111300.png)
4. Enter your **Client ID and API Password** collected from Green.Money

![](./2bc9f241-2021-4ae6-8a3f-fc5b892591fb-epk.png)

5. Once you're done entering the credentials, make sure to select which payment methods you would like to process through Green.Money
6. Click ==Save== when finished

You can now process ACH payments in ChargeOver through the Green.Money payment gateway!

## Common decline messages

If you are unsure what a Green.Money decline message means or what to do next, the most common error messages you might encounter are explained below.

| Error message   | What Green.Money is trying to tell you                                                              | Next steps                                                                                     |
| --------------- | --------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
| ERR_DECLINE     | Green.Money told ChargeOver the payment was declined.                                               | You or the customer should contact Green.Money to discuss the reason for the decline.          |
| ERR_CREDENTIALS | Green.Money told ChargeOver that your authentication credentials for Forte are incorrect.           | You should contact Green.Money and fix the credentials you use to connect to them.             |
| ERR_EXPIRED     | Green.Money told ChargeOver the credit card has expired.                                            | You should contact the customer and ask them to provide a new payment method.                  |
| ERR_CVV         | Green.Money told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. | Your customer should provide a correct CVV/CVC security code, or provide a new payment method. |

## Green.Money support

If you need to contact Green.Money’s support team, you can use the information below.

**[Support Website](https://www.green.money/contact)**

Green.Money has a support form on their website you can fill out! 

**Email Address - support@Green.Money** 

**Phone Number - 404-891-1450**