![Logo|250](Pasted%20image%2020240327111115.png)

## Overview 

Datacap NETePay (formally known as X-Charge) ChargeOver supports processing your [credit card and ACH] payments with Datacap NETePay. 

## How to Connect

Steps to connect Datacap NETePay and ChargeOver together are below!

### In Datacap NETePay

In order to connect to Datacap NETePay, you will need the following:

- XWEBID
- AuthKey
- Terminal ID

Once you have obtained these credentials, login to your ChargeOver account.

### In ChargeOver

1. Go to your Settings and select ==Payment Processing==
2. Select ==Add or Configure a Payment Method or Merchant Account==
![](Pasted%20image%2020240320111343.png)

3. Select **Datacap NETePay** from the list of payment gateways

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4. Input the required credentials

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5. Once you're done entering the credentials, make sure to select which payment methods you would like to process through your gateway
6. Click ==Save Settings==

You can now accept credit card payments through Datacap NETePay in ChargeOver!

## Common Questions

Does the integration between Datacap NETePay and ChargeOver support…

|Feature|Supported? ✅|
|---|---|
|Dynamic Statement Descriptors|✖️|
|Tokenized Payments|✅|
|Credit Card Payments|✅|
|ACH (USA) Payments|✅|
|EFT (CAD) Payments|✖️|
|ACH (AUS) Payments|✖️|
|Credit Card Refunds|✅|
|ACH Refunds|✅|

#### Can Datacap NETePay send multiple ACH or EFT payments into a single settlement batch?

✅ Yes! Datacap NETePaydoes this automatically! / ✖️ No. Write explanation if no.

#### Can Datacap NETePay report ACH payment status' to ChargeOver?

✅ Yes! / ✖️ No. Write explanation if no.

#### Does Datacap NETePay support same-day refunds for credit cards and ACH?

✅ Yes! / ✖️ No. Write explanation if no.

## Supported Currencies

ChargeOver accepts these currencies with Datacap NETePay.

**CAD and USD.**

## Supported Merchants Countries

These are based on where your business is located.

**Canada and the United States.**

## Common Decline Messages

If you are unsure what a Datacap NETePay decline message means or what to do next, the most common error messages you might encounter are explained below.

| Error Message | What Datacap NETePay is Trying to Tell You | Next Steps |
| ---- | ---- | ---- |
| ERR_DECLINE | Datacap NETePay told ChargeOver the payment was declined. | You or the customer should contact Datacap NETePay to discuss the reason for the decline. |
| ERR_CREDENTIALS | Datacap NETePay told ChargeOver that your authentication credentials for Forte are incorrect. | You should contact Datacap NETePay and fix the credentials you use to connect to them. |
| ERR_EXPIRED | Datacap NETePay told ChargeOver the credit card has expired. | You should contact the customer and ask them to provide a new payment method. |
| ERR_CVV | Datacap NETePay told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. | Your customer should provide a correct CVV/CVC security code, or provide a new payment method. |

## Datacap NETePay Support

If you need to contact Datacap NETePay’s support team, you just need this info and steps to connect to ChargeOver can use the information below.

**[Support Website](https://datacapsystems.com/contact-us)**

Submit a ticket on Datacap NETePay's support website. 

**Phone Number - 215-997-8989**