![Logo|250](Pasted%20image%2020240314130352.png)

## Overview

ChargeOver supports connecting to [Converge](https://www.elavon.com/solutions/payment-gateways/converge.html) to process your credit card and ACH payments. Converge is owned and operated by Elavon. 

## How to connect

Steps to connect Converge and ChargeOver together are below!

### In Converge

Login into your Converge account! 

Then find these credentials in your Converge account.

- Merchant Account ID
- User ID
- PIN

Your **Merchant Account ID** and **User ID** are created for you when signing up with Converge and will appear in the top left corner when you log in to your account.

Next, find your **PIN.**

1. Go to **User**
2. Choose **Change Pin** from the drop-down menu

![](./38714fd6-806f-4185-8689-360a02c186ee-uoi.png)

![](./b7d755b8-35b3-4cd4-bbc9-a6479b494c06-szo.png)

Once you have the required information, you can go back to ChargeOver to get Converge connected!

### In ChargeOver

1. Go to your **Settings** and select ==Payment Processing==
2. Click the ==Add or Configure a Payment Method or Merchant Account== button
3. Select **Converge** from the choices
4. Enter in the required information

## Common questions

Does the integration between Converge and ChargeOver support…

|Feature|Supported? ✅|
|---|---|
|[Dynamic Statement Descriptors](https://help.chargeover.com/docs/getting-paid/payment-processors/stripe/#dynamic-statement-descriptors)|✖️|
|[Tokenized Payments](https://help.chargeover.com/docs/getting-paid/payment-processors/#enable-tokenization) |✅|
|Credit Card Payments|✅|
|ACH (USA) Payments|✅|
|EFT (CAD) Payments|✖️|
|ACH (AUS) Payments|✖️|
|Credit Card Refunds|✅|
|ACH Refunds|✅|

#### Can Converge send multiple ACH or EFT payments into a single settlement batch?

✅ Yes! Converge does this automatically!

#### Can Converge report ACH payment status' to ChargeOver?

✅ Yes! 

#### Does Converge support same-day refunds for credit cards?

✅ Yes! 

## Supported currency

ChargeOver accepts this currency with Converge.

- USD

## Supported merchants countries

These are based on where your business is located.

**Canada, United States, Australia, New Zealand and United Kingdom.**

## Common decline messages

If you are unsure what a Converge decline message means or what to do next, the most common error messages you might encounter are explained below.

|Error Message|What Converge is Trying to Tell You |Next Steps|
|---|---|---|
|ERR_DECLINE|Converge told ChargeOver the payment was declined. |You or the customer should contact Converge to discuss the reason for the decline. |
|ERR_CREDENTIALS|Converge told ChargeOver that your authentication credentials for Forte are incorrect. |You should contact Converge and fix the credentials you use to connect to them. |
|ERR_EXPIRED|Converge told ChargeOver the credit card has expired. |You should contact the customer and ask them to provide a new payment method.|
|ERR_CVV|Converge told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. |Your customer should provide a correct CVV/CVC security code, or provide a new payment method.|

## Export Credit Card Tokens

Credit card tokens can be exported from a Converge account which can then be
imported into ChargeOver as payment methods.

1. Login to your Converge account
2. Select **Card Manager** then **Search**

![](./9112366f-ef47-4a5d-b192-d3a6b5a0bf63-fbq.jpg)

2. Click the ==Search== button (leave all fields blank)
3. Select the entire list of with all columns and paste into Excel. Save your
   Excel file as a `.CSV`

![](./bceb0829-370e-40b0-82b5-9a60b487f197-9ta.jpg)

Once you have everything exported, you can contact us to setup the import.

## Level 2 / Level 3 processing

ChargeOver supports level 2 and level 3 processing with Converge. Level 2 and level 3 processing 
involves sending additional data to the payment gateway, which can help unlock lower interchange 
fees and lower transaction risk. To send level 2 and level 3 data to Converge: 

1. Speak with your Converge representative to ensure you can take advantage of lower interchange rates
2. In ChargeOver, go to your Converge gateway settings and enable the `Send Level 3 data` option in the `Advanced Options` section
3. Make sure you [set commodity codes for your products](/docs/products/#commodity-codes-for-level-3-processing)

Once enabled, ChargeOver will automatically send level 2 data (sales tax, shipping, etc.) and level 3 data
(product descriptions, quantities, and rates) to Converge. 

## Troubleshooting

### CVC or CVV error message 

If you are getting an error message that says a payment method needs a CVV or CVC code to process an auto-payment, you will need to contact Converge. Converge
has a setting that requires customers to provide a CVV or CVC code and if you want to run recurring payments in ChargeOver, you will need to ask them to turn
this setting off. 

ChargeOver does not store CVV or CVC codes. 

## Converge support

If you need to contact Converge’s support team, you can use the information below.

**[Support Website](https://www.elavon.com/customer-center.html)**

**Email Address - custsvc@elavon.com**

**Phone Number - 1-800-725-1243**