![Logo|250](Pasted%20image%2020240410114841.png)

## Overview

[Clover Connect](https://integrate.clover.com/), according to their website, is an "all-in-one" POS system. They are built for ISVs (integration-ready solutions) and they offer revenue generating opportunities aimed at helping you grow. ChargeOver supports connecting to Clover Connect to accept credit cards and ACH payments.

## How to connect

Steps to connect Clover Connect and ChargeOver together are below!
### In Clover Connect

To connect your Clover Connect account to ChargeOver, you’ll need to obtain your  **Merchant Account ID (MID)** and **App Secret Key.**

1. Log into your [Merchant Interface](https://www.clover.com/dashboard/login)
2. Go to your **Settings** and then **Account and Setup**
3. Then go to the **About Your Business** menu and select **Merchants**
4. This is where you will find your **MID**
5. You will find your **Secret Key** under the **ECommerce** section 

Now, it's time to go back to ChargeOver and get the two connected.

### In ChargeOver

1. Go to your Settings and select ==Payment Processing==
2. Select ==Add or Configure a Payment Method or Merchant Account==
	![](Pasted%20image%2020240410114927.png)
   
3. Choose **Clover Connect** from the list of gateways
	![](Pasted%20image%2020240410114952.png)
   
4. Enter in your **Merchant Account ID** and **App Secret Key**
5. Once you're done entering the credentials, make sure to select which payment methods you would like to process through Clover Connect
6. Click ==Save== when finished

## Common questions

Does the integration between Clover Connect and ChargeOver support…

|Feature|Supported? ✅|
|---|---|
|[Dynamic Statement Descriptors](https://help.chargeover.com/docs/getting-paid/payment-processors/stripe/#dynamic-statement-descriptors) |✖️|
|[Tokenized Payments](https://help.chargeover.com/docs/getting-paid/payment-processors/#enable-tokenization) |✅|
|Credit Card Payments|✅|
|ACH (USA Only) Payments|✅|
|EFT (CAD Only) Payments|✖️|
|ACH (AUS Only) Payments|✖️|
|Credit Card Refunds|✅|
|ACH Refunds|✅|

#### Can Clover Connect send multiple ACH or EFT payments into a single settlement batch?

✅ Yes, Clover does this automatically!

#### Can Clover Connect report ACH payment status' to ChargeOver?

✖️ No. 

#### Does Clover Connect support same-day refunds for credit cards and ACH?

✅ Yes!

## Supported currencies

ChargeOver accepts these currencies with Clover Connect.

**CAD and USD.**

## Supported merchant countries

These are based on where your business is located.

**Canada, the United Kingdom and the United States.**

## Common decline messages

If you are unsure what a Clover Connect decline message means or what to do next, the most common error messages you might encounter are explained below.

| Error message   | What Clover Connect is trying to tell you                                                              | Next steps                                                                                     |
| --------------- | ------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------- |
| ERR_DECLINE     | Clover Connect told ChargeOver the payment was declined.                                               | You or the customer should contact Clover Connect to discuss the reason for the decline.       |
| ERR_CREDENTIALS | Clover Connect told ChargeOver that your authentication credentials for Forte are incorrect.           | You should contact Clover Connect and fix the credentials you use to connect to them.          |
| ERR_EXPIRED     | Clover Connect told ChargeOver the credit card has expired.                                            | You should contact the customer and ask them to provide a new payment method.                  |
| ERR_CVV         | Clover Connect told ChargeOver the credit card was declined due to an incorrect CVV/CVC security code. | Your customer should provide a correct CVV/CVC security code, or provide a new payment method. |

## Clover Connect support

If you need to contact Clover Connect’s support team, you can use the information below.

**[Support Website](https://uk.clover.com/contact/)**

**Email Address - UKCloversupport@firstdata.com**

**Phone Number - 0345-605-0615**